Terms of service.

1. Acceptance

By signing up for a DineRoute account, installing a DineRoute smart-link page on a domain you control, or using the DineRoute admin dashboard, you agree to these terms. If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to the entity. If you do not agree, do not use the service.

These terms form a binding agreement between you and Anderson Collaborative LLC, a Florida limited liability company with EIN 84-3628405 ("Anderson Collaborative", "we", "us"). DineRoute is a product operated by Anderson Collaborative LLC.

2. Description of service

DineRoute is a software-as-a-service product that helps restaurants and the agencies that serve them create branded smart-link pages, route diners to third-party ordering platforms, and forward server-side conversion events to advertising platforms (Meta, Google, GA4, TikTok) on the customer's behalf. The service is described on dineroute.com and may evolve over time. We may add, change, or remove features as the product matures.

3. Account registration

You must provide accurate signup information, including a current email address and a valid restaurant or business name. You are responsible for keeping your password secure and for all activity that happens under your account. Notify us immediately at security@dineroute.com if you suspect unauthorized access.

You must be at least 18 years old and have the authority to enter contracts on behalf of any restaurant or business you sign up.

4. Restaurant operator obligations

When you upload brand assets, configure platform URLs, or install integration credentials in DineRoute, you certify that:

• You own or have a valid license to use the brand assets, logos, photos, menu items, and other intellectual property you upload.
• The platform URLs you configure point to ordering surfaces you operate or have a legitimate business relationship with.
• The Meta Conversions API tokens, Google Ads accounts, GA4 properties, and TikTok Events API tokens you connect belong to you or to a business entity you have permission to act on behalf of.
• You have all consents, notices, and lawful bases required under applicable privacy law (including CCPA, GDPR, and state equivalents) to forward attribution events to those platforms.

You are the controller of end-diner data collected through your smart-link page. We are your processor. The Data Sharing Agreement at /dsa describes that relationship in more detail.

5. Acceptable use

You may not use DineRoute to:

• Send spam, deceptive traffic, click fraud, bot traffic, or any other artificially generated events to ad platforms.
• Scrape, reverse-engineer, or attempt to extract data from accounts other than your own.
• Resell DineRoute as your own product outside the Agency or Enterprise plan terms.
• Host content that is illegal, infringing, defamatory, sexually explicit, or otherwise inappropriate for a restaurant smart-link page.
• Probe, scan, or attempt to compromise the security of the service. Authorized security research must follow the coordinated disclosure path at /security.
• Use the service in a way that violates Meta's, Google's, TikTok's, or any other ad platform's terms.

We may suspend or terminate accounts that violate this section, with or without notice for severe violations.

6. Billing

Pricing is published at /pricing. Subscriptions are billed in advance — monthly or annual, at your choice — in US dollars. Annual plans receive the discount stated on the pricing page. Taxes are added where legally required.

You authorize us to charge the payment method on file for each billing period and for any overage usage you accrue. Receipts are emailed automatically and available in the admin dashboard. We use Stripe to process payments and do not store full card numbers.

Refunds. If you cancel within the first 14 days of a paid plan, we issue a full pro-rated refund of the amount paid for that plan, no questions. After 14 days, we do not issue refunds for the current billing period, but you can cancel any time and your access continues through the end of the period you have already paid for.

Late payment. If a charge fails, we retry the card and notify you. If a balance is unpaid after 14 days, we may suspend the account. After 30 days unpaid we may terminate and delete the account, with notice.

7. Cancellation

You can cancel from the admin dashboard at any time. Cancellation takes effect at the end of your current billing period. You retain access until then. We do not charge an early-termination fee. You can export your data through the admin dashboard before or after cancellation, for up to 30 days.

8. Termination by us

We may terminate or suspend your account for cause, including:

• Material breach of these terms, including Section 5 (acceptable use).
• Repeated late or failed payments after the cure period.
• Activity that creates legal, security, or reputational risk to Anderson Collaborative LLC or to other customers.
• An order from a court of competent jurisdiction.

For non-urgent terminations we provide at least 14 days notice and a path to export your data. For urgent terminations (active abuse, fraud, security incident) we may suspend immediately and provide notice promptly afterward.

9. Disclaimers

DineRoute is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or that every conversion event will be successfully delivered to every ad platform — the platforms themselves have outages, rate limits, and policy changes outside our control. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee any specific business outcome from using DineRoute. We do not guarantee that ad-platform Match Quality, attribution windows, or campaign performance will improve by a particular amount.

10. Limitation of liability

To the maximum extent permitted by law, Anderson Collaborative LLC's total cumulative liability arising out of or related to these terms or the service is limited to the greater of (a) the amount you paid to us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars.

Neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, loss of data, or loss of goodwill, even if advised of the possibility of such damages. The exclusions in this section apply to the maximum extent permitted by law and do not apply to liability that cannot be limited by law (for example, fraud or willful misconduct).

11. Indemnification

You agree to defend, indemnify, and hold harmless Anderson Collaborative LLC and its officers, employees, and contractors from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the service in violation of these terms, (b) your violation of any applicable law or third-party right, (c) any content or data you upload, or (d) any dispute between you and an ad platform, ordering platform, or end diner that is not caused by our breach of these terms.

12. Dispute resolution and arbitration

Informal resolution first. If you have a dispute with us, email legal@dineroute.com with a written description of the dispute and what you would like resolved. We will try in good faith to resolve it within 45 days.

Governing law. These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles. Anderson Collaborative LLC is a Florida limited liability company with its principal office in Coral Gables, Florida.

Arbitration. If informal resolution fails, any dispute arising out of or related to these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Miami-Dade County, Florida. Each party bears its own fees unless the arbitrator orders otherwise. Either party may seek injunctive relief in court for intellectual property or confidentiality matters. No class actions, class arbitrations, or representative actions.

Exception. Either party may bring an individual action in small claims court for disputes within that court's jurisdiction in lieu of arbitration.

13. Changes to these terms

We may update these terms when we add a new feature, change a pricing model, or respond to a regulatory change. We will update the "Last updated" date at the top of this page and, for material changes, notify customers by email at least 30 days in advance. Continued use of the service after the effective date constitutes acceptance.

14. Entire agreement

These terms, together with the privacy policy, the data sharing agreement, and any order form signed between you and Anderson Collaborative LLC, are the entire agreement between you and us regarding the service. They supersede any prior agreement on the same subject. If any provision is held unenforceable, the remaining provisions stay in effect.

We may assign these terms in connection with a merger, acquisition, or sale of substantially all of our assets. You may not assign without our prior written consent.

15. Contact

Anderson Collaborative LLC
Legal team
legal@dineroute.com